Refund policy

1. Introduction

This Refund & Returns Policy explains your rights under UK consumer law when purchasing products from Rivelle Outlet (www.rivelleoutlet.com) and how we handle returns and refunds.

2. Cancellation Rights

You have the right to cancel your order within 14 calendar days from the day you receive your items, in accordance with UK Consumer Contracts Regulations.

To exercise this right, please contact us at support@rivelleoutlet.com before returning the items.

3. Conditions for Returns

To be eligible for a refund, items must be:

• Unused and in the same condition as received

• In the original packaging, with all tags attached

• Accompanied by proof of purchase (order confirmation or receipt)

We reserve the right to refuse a refund if items do not meet these conditions.

4. Excluded Items

Certain products are exempt from the right to cancel for hygiene or safety reasons, e.g., earrings, cosmetics, or intimate items, if applicable.

5. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued via the original payment method within 14 calendar days.

Shipping costs for returns are the responsibility of the customer, unless the item is faulty or incorrect.

6. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us immediately at support@rivelleoutlet.com. We will provide instructions for returning the item and ensure a replacement or full refund is issued at no cost to you.

7. Contact

If you have any questions about returns or refunds, please contact us:

Email: support@rivelleoutlet.com
Response time: within 48 business hours.
Support is provided exclusively online.

Last updated: 03/09/2025